Norfolk Air is Now Part of Guy Smith Home Services
We are excited to share that Norfolk Air is joining Guy Smith Heating, Cooling, and Plumbing to form Guy Smith Home Services. This unites two trusted local teams with one shared goal. Provide the best support for your home with more services and the professional team you trust.
A Stronger Team for Hampton Roads
Both companies have long histories in the community. Both built reputations through reliable service, skilled technicians, and honest work. By combining our teams and training programs, we provide more support across heating, cooling, plumbing, electrical, and geothermal. You receive a wider range of solutions with faster response times.
What stays the same for former Norfolk Air customers:
- The same technicians you are used to, now backed by a larger combined team
- Your warranties, service agreements, and protection plans
- Your service history and account information
- Full access to help from a local team you trust
All existing warranties, plans, and records remain active. Nothing needs to be updated on your end.
What is new for you:
- A larger combined team providing added support
- More technicians are available to respond
- More services, including electrical and geothermal
- Improved availability for priority calls
- Access to award-winning protection plans and 24-hour emergency service
You receive expanded capabilities, all working under Guy Smith Home Services.
Need Service for Your Home?
Schedule with Guy Smith Home Services
If you need heating, cooling, plumbing, electrical, or geothermal service, our expanded team is ready to help. Schedule your appointment today and get the same trusted care, now backed by even more support across Hampton Roads.
What You Might See During the Transition
During this period, technicians may arrive in either Norfolk Air or Guy Smith vehicles or uniforms. These changes are temporary. All technicians are part of the same combined team and follow the same service standards.
Your Information Stays Secure
Whether you are a Norfolk Air customer or a Guy Smith customer, your account, service history, and agreements are already in our system. Your protection plans stay active. Your upcoming appointments remain scheduled. Nothing changes for your home, your records, or your level of service.
Our Commitment to You
This change allows us to deliver more convenience and more support while keeping the same values that both companies built their reputations on. You receive stronger coverage, more service options, and the same local care you expect from experienced professionals.
We are proud to welcome Norfolk Air customers to Guy Smith Home Services. Our goal is simple. Provide dependable service, clear communication, and complete support for every home in Hampton Roads.
Frequently Asked Questions
Why is Norfolk Air joining Guy Smith Home Services?
Norfolk Air and Guy Smith combined to bring together two experienced local teams. This allows expanded services, faster response times, and stronger support for your home.
Will my warranties or protection plans still apply?
Yes. All warranties, service agreements, and protection plans remain active and honored.
Will I still see the same technicians?
Yes. Many of the same technicians and customer service professionals continue to serve you, now supported by a larger combined team.
Do I need to take any action?
No. Your account, service history, and agreements remain in place.
Will my scheduled appointments change?
No. All scheduled visits proceed as planned.
What services are available now?
You have access to heating, cooling, plumbing, electrical, and geothermal services through one unified team.